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Patients FAQs

In the first service level, please call your RCO at the Ophthalmology Center where they trained you and you acquired the device. They know your visual condition and will easily discriminate if it is an optical or technical issue. In case of a technical issue, our help service is available at or by phone (+34) 681.202.247.

No. You only have to connect the Tablet to the internet at the moment of login for verification of active license and authenticated user through your personal password. Once the RETIPLUS platform has been recognized the user, the internet connection is no longer necessary.

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